Annual reports

The past year can be considered a year of change and a year of success. We have delivered record hours in our Essex reablement services and continued to have all our services rated as Good or Outstanding by the CQC.

ECL continues to deliver great outcomes to people who receive services from us in London, Essex and South East England. We consistently challenge ourselves as we continue to strive to be the best organisation we can be.

Our Inclusive Employment service surpassed the milestone of supporting more than 350 adults with learning disabilities and autism to find paid employment, reaching a total of 385 people at 2023-24-year end.

Our Ward-led Enablement Service expanded to cover all hospitals in Essex, as well as in Queen’s Hospital in Havering. We also started some new in-reach reablement services in some care homes in Essex, helping people that have been placed for an interim period there after hospital to return back to their own homes.

We also launched some new reablement services in Barking and Dagenham and retained the contract to deliver reablement services in Havering through to 2029.

We started a new five-year sensory contract in Essex, working closely with our sensory action alliance partners in the voluntary and community sector.

Significant changes include our new collaborative relationships with the NHS; the successful exit and transition out of the community equipment services; and the winding down of our private pay home care service, ECL Care Solutions.

Our employees truly embody our values of excellence, teamwork, caring and integrity consistently going above and beyond to make a positive difference to our customers. This is reflected in our higher than ever workforce engagement levels which increased by 4% in our 2023 workforce survey.

As we look ahead, we will continue to focus on improving our offer through innovation and identifying unmet needs that we can fulfil, making a difference to people’s lives through the delivery of excellent care and support.