Ellen

Ellen followed an accredited vocational training scheme at ECL Greenacres, gaining an ASDAN qualification in catering. She also gained valuable work experience by taking part in the Mitie Ready2Work Programme, as well as volunteering at a pop-up café.

Inclusive Employment Consultant Caroline had carried out a full vocational profile with Ellen, so when she saw the advertisement for sales assistant roles at Geek Retreat; a café and shop specialising in all things geeky, she knew it would be perfect for Ellen! Having spoken with Richard, the owner, she knew he was very open to the idea of Inclusive Employment. Richard received over 200 applications, but he could see from Ellen’s CV that she had the relevant skills and experience and was keen to interview her.

Richard sent the interview questions in advance, which allowed Ellen, supported by Caroline, to prepare her answers and practice speaking loudly and with confidence. All the hard work and preparation paid off and Ellen was delighted to be offered 4 hours a week of paid employment; serving customers and keeping the café and shop clean and tidy.

Caroline practiced the bus route to work with Ellen and accompanied her at her initial training and first shifts, slowly reducing her level of support as Ellen needed her less. Caroline commented “I will always be at the end of the phone for both Ellen and Richard if they need me, I am delighted with the outcome so far, it’s perfect for everyone”

When asked about her new job, Ellen smiled and said “I’m very happy” adding “I feel comfortable with Richard” and “I’m looking forward to earning some money to buy a Star Wars bobblehead”.