Reablement service receives high praise from former NVQ Social Care Assessor

Former Care Home Manager and Social Worker, Julie was referred to ECL Essex Reablement service following a three week hospital discharge after a fall at home.

Julie says: “Your carers were absolutely wonderful. I had more or less the same group and they were caring, fun, kind, professional and they made it a pleasant experience.

“Prior to retiring I used to manage care homes and train residential and home carers, so I know what good care looks like and I know you’ve got a great team. You’ve got some lovely carers. It was good experience; when I needed the help they were there and it was everything that I could have asked for.”

During her career, Julie was one of Essex County Council’s first NVQ Social Care Assessors and was also an Inspector and Registration Officer of Homes for Adults and Older People in Essex.

She goes on to say: “While all of my carers were different, with their individual ways of communicating with me, they all did so with professionalism, supportiveness, compassion and, once they got to know me, humour in abundance. I looked forward to their visits, the chat, and the banter. I was never made to feel embarrassed, I was encouraged and praised as I made progress and they were all pleased when I did so.

“I would like to commend your wonderful team of carers for the excellent service that they gave me. And I would like to specifically mention Emma, Zac, Nellie, Margaret, Sian, and Dannielle who were, I believe, my most regular carers. I would value any or all of them as friends because to me they epitomise good quality care. Based on the care I received, if it were my decision, ECL would be rated ‘Excellent’.”

Click here for more information about ECL's reablement service.